Knowledge Base

Check FAQs and get answers to all questions you may have.

FAQs

Risk Factors and Copy
Technical
Payment Options & Subscriptions
General

Search Base

How Subscription Plan Expiration Days Are Computed?
Is FTMO Supported?
Is FXCM Supported?
Is IG and ProRealTime supported?
What is HWM or High Water Mark?
Is MT4/MT5 Supported?
PayPal Declined Payments
Risk Factor Value set to 0
How to Hide SL/TP on Slave Account?
Skrill Mastercard Error
Slave Deleted, What About Running Trades?
Is VPS required for copying trade?
Is xStation supported?
About Duplikium Services
Account Currency Restrictions
How to Check Account Equity Balance?
Account Leverage
Account Not Connected
How to Check Account Settings?
Account Settings Update With Running Trades
MT4/MT5 Broker Server Not Yet Supported
How to Verify a Broker Server?
How to Add Master?
Add-ons Detailed Information
Add-ons Short About
How to Add Slave?
Custom Name on Master/Slave
Advantages of our Trade Copier
Affiliate Program
Auto Risk Definition
Auto Risk Example
BitPay Restriction Country
BitPay Supported Wallet
Broker Affiliation Referral
Does Your Broker Know You Are Using Trade-Copier?
Same Broker Slave/Master Speed
Broker Specific Information
Supported Brokers List
Browser Issue - Troubleshooting Steps
Buy Additional Masters
How to Cancel?
Cancel Prepay Plan
How to Cancel Subscription - Credit Card?
How to Cancel Subscription - Paypal?
Cancellation Refund
Change Email Address/Username
How to Change Lot Size?
How to Change Master/Slave Account?
Does Changing the Risk Factor Updates the Open Orders in Slave?
What is Netting or Hedging?
How to Check Plan Expiration?
How to Check Settings?
Is Close By not supported?
What is Close Only Mode?
Open/Close Position Not in Sync
How to Close Trades Manually in Cockpit?
Cloud Trade-Copier Remote Expert Advisor
New Cockpit version transfer
Commission Charge
Company Registration/Operation
Company Location Infrastructure
Contract Size Meaning
Does the Trade Copier/PC Needs to Be Open Always?
Subscription Plan Price Computation
Copy from cTrader to MT4
Copy from MT4 to MT5
How to Copy Pending Orders Only and Ignore Market Executions?
Free Slave Copy StopLoss/TakeProfit
How to copy Pending Orders, Stop Loss and Take Profit?
How to Copy Same Lot Size?
Copy Settings' Copier Status
How to Copy SL/TP updates?
How to copy Buy Order only - Copy Settings?
How to copy Close Order only - Copy Settings?
How to copy Open Order only - Copy Settings?
How to copy Sell Order only - Copy Settings?
Filter Comment - Copy Settings
How to filter Maximum Order Size - Copy Settings?
How to filter Minimum Order Size - Copy Settings?
How to set Max Account Open Order Count(Copy Settings?
How to set Max Account Open Position Count per Master - Copy Settings?
How to set Max Account Position Size - Copy Settings?
How to set Max Account Position Size per Master - Copy Settings?
How to set Max Daily Account Order Count - Copy Settings?
How to set Max Daily Account Order Count per Master - Copy Settings?
How to set Max Daily Symbol Order Count - Copy Settings?
How to set Max Daily Symbol Order Count per Master - Copy Settings?
How to set Max Delay - Copy Settings?
How to set Max Risk - Copy Settings?
How to set Max Slippage - Pips - Copy Settings?
How to set Max Symbol Open Position Count - Copy Settings?
How to set Max Symbol Open Position Count per Master - Copy Settings?
How to set Max Symbol Position Size - Copy Settings?
How to set Max Symbol Position Size per Master - Copy Settings?
How to set Maximum SL/TP - Copy Settings?
How to set Maximum Order Size - Copy Settings?
How to set Minimum SL/TP - Copy Settings?
How to set Minimum Order Size - Copy Settings?
How to set Minimum Round Up - Copy Settings?
How to set Round Down - Copy Settings?
How to set Fixed SL/TP - Copy Settings?
How to set Trading Days - Copy Settings?
How to set Trading Hours - 24hrs - Copy Settings?
How to set Trailing Stop - Copy Settings?
Why Crypto payment not showing?
Is Ctrader Account Supported?
How to add a cTrader account(video tutorial)?
cTrader API Channel Information
Can I use cTrader cBot?
cTrader TopFX and FxPro Update
cTrader Channel Information
Is cTrader to cTrader okay?
How to check cTrader ID?
Will cTrader pending update reflect on slave?
Why cTrader is DISCONNECTED?
How does the cTrader shield protection with multi tp setting?
Is cTrader subaccount supported?
Two cTrader ID
Getting 'Whoops went wrong!' error with my cTrader account
Is Currenex Supported?
Custom SL/TP Set
Is Dastrader not supported?
How to define a Risk Factor - Copy Settings?
Delay Trades Copy - Account Settings
How to delete master or slave account?
Is it okay to copy Demo to Real accounts?
What is the difference from demo vs real account?
Why PnL is different?
Different Symbols between Master and Slave
Discount active after renewal
Downgrade Subscription
No software to download
eToro
Is an EA required to install?
What is EA?
ECN supported?
How to edit Custom Name?
How to edit Master/Slave account?
Email
Executed
Executed Price Market Order
Existing Master Trades
Expiration Process
Fake Broker Master United Financial
FIFO Netting Hedging
Filter Order Comment
Filter Order Minimum Maximum
How to Filter Order Side?
FIX API Minimum Requirement
Fixed Leverage Definition
Fixed Lots Mini Micro Standard
Fixed Multiplier Mini Micro Lot
Fixed Size Lots Mini Micro Lot
Fixed TP/SL in pips
Fixed Units definition
Subscription Pack 420 Pricing
Subscription Pack About
Subscription Pack downgrade
Subscription Pack Free Master
Subscription Pack impact on old Pack
Subscription Pack Price Decrease for More Accounts
Subscription Pack Upgrade
What is a Follower Account?
Follower Account not Connected
Follower Account showing Expired
Follower not linked to Signal Provider
Follower Server Location?
Follower Trade not copied
Supported Forex: commodities, metals, indices, crypto, stocks, binary option
Free Plan: Limitation Orders
Free Plan: Limit reached - Close possible
Free Plan: Limitations
Free Plan: Micro lot Limit
Free Plan: Missing Features
Free Plan: Missing Master
Free Plan: Multiple Slaves
Free Plan: Order Reporting
Free Plan: Order Volume based from Slave
Free Plan: Pending Price Update
Free Plan: Pending Update Limitation
Free Plan: StopLoss/TakeProfit slave
Free Plan: Trade Order
Free Plan: Volume Lot(Notional)
How to upgrade from Free Slave to Paid Plan?
Free Plan: Free Trial/Demo
Freeze Subscription
What is Frozen Mode?
Is Trading on Future Supported?
How to add a FXCM TS account?
FXCM Pending/SL/TP Support
Global Account Protection: Open Only or Close only
Global Account Protection: Sell out or Drawdown
Global Settings Tutorial
Global Settings: Close Only mode
Global Settings: Trade-copier Mode
Global Settings: Trade-copier Status
Guided Tour for New Cockpit
Hosted vs Not Hosted Order
Get Started with Duplikium
What broker see of copied trade?
Identify Account IP Address
How to improve latency speed?
Inherited meaning
Instant Execution - Off Quotes
Interactive Broker IB
Investor Password
IP Address request for all slaves
JForex - Dukascopy Support
Is there legal requirement regulation needed?
Lifetime license offer
LMAX: Pending/SL/TP Support
Local Trade-copier
Local vs Cloud Trade-copier
Local vs Cloud Trade copier Pricing
Magic Number
Maintenance Weekend
Manual Trades slave
Symbol Mapping - Symbol Settings
Why Markup Fees(Signal Provider)?
Does Master Account owner see copies made?
Master account with Investor Password
What happens when Master close trades?
Master Comment copy on Slave possible?
Master Slave Profit Loss not matching
Master switched Off Pending accounts
Master Trade Ticket
What is Master?
Max Account Symbol Open Count
Max Account Symbol Position Size
How to set Max Symbol Open Count - Copy Settings?
Maximum Order size - Copy Settings
Maximum Risk pct % Default Stop Loss
Maximum open trades/positions
What is Metatrader?
Micro Lots recognized
Migration new Cockpit Duplikium V3
Migration Server VIP
Minimum Trade Size
Mix Cross Platform
Mobile
Mobile app
Modify Protection
Trade-copier responsibility - Money back?
Does more slaves from same broker have higher latency?
Multicharts Support
Multiple Currencies Technologies Support
Multiple Masters Support
Multiple Masters to one Slave Support
Multiple server locations at the same time
Multiple Slaves Support
Shared Account with Multiple Users Support
What is the Multiplier for half lot size?
Multiplier(Lot) Definition
Multiplier(Notional) Definition
How to check My Subscription Plans?
Netting - Pending, SL, TP
Is NinjaTrader supported?
How to set a limit trades per day?
Trades not sync
Notional value mini/micro
What is Notional value?
One Master to many Slaves Set up
Open Only mode
Open Trade Manually from Cockpit
Order Rest API
Order Splitting and Split Order Count
Where to check Orders?
Is PAMM not supported?
Partial Close Support
How to change password on Slave/Master?
Lost/Reset Username/Password
Billing a client with direct payment
Is crypto-payment like Bitcoin/USDT supported?
Payment Different Currency with Paypal/Skrill
Payment Declined card
Payment period for Subscription Pack
Binance Payment Method
How to change Payment Method?
Payment methods available?
When does payment subscription charge?
Paypal card balance
Paypal Payment Failed
Do we need PC/computer to be turned on always?
Why pending order triggered on master but not on slave?
What is Performance %?
Can I place twice with the same order?
Power Outage DataCenter protection
Subscription Plan Pricing
Pricing Explained (Free Plan vs Subscription Plan vs Prepay Plan)
Do you have Profit Sharing for clients?
Propfirm Support
Signal Provider - Profit Sharing Solution
Can I Re-Assign Subscriptions to a Different Account?
Do You Offer Rebates?
Recommended Broker
Recommend Profitable Master
Recommend Signal Provider
Signal Expert ID
Recommend using Demo accounts for Test Purposes
Referral Program
How to refresh?
Regulation/Regulatory
Does removing slave close trades?
Auto-renewal Payment Methods
Expired Subscription
How to Renew Subscription?
Renew Subscription Auto Payment Monthly Bill
Renewal Fail
Retry Failed Trade
Reverse Market Pending Stop Limit
Reverse Trading
Reverse Trading Stoploss Takeprofit
Risk 1Percent Recommended Settings
About Risk Factors options
How to Change Risk Factor?
How to set Risk Factor on Multiple Master or Slave?
Risk Factor Multiple Slaves Multiple Masters
Risk Factor Priority
Risk Factor Update Open Trades
What Risk Factor recommendation for risking x percentage per account?
How to Risk the Exact Percentage of an Account?
Round up Lot Size
Safari iOS not Supported
Can I set Same Account on Master and Slave?
How to Copy the Same Proportional Risk?
How to Copy Same Trade Size or Same Lot?
Saxo
Security Credentials
What is Sell Out Mode?
How to Send Transcript during a Live Chat?
Server host
Where are your Server Locations?
What is the Server Location: London A and London B?
How to change Server Location?
Where are the Server Location for Free Plans?
Where is the best ideal Server Location?
Signal or Account Management
Signal Provider - Charging Follower or Clients
Signal Provider - Markup Conditions
Signal Provider - Paid by Provider
Signals strategy
Skipped Order
Skrill Payment Failed
Does Slave affect another Slave?
Can I connect a Slave with multiple Masters?
What is Slave?
What is Slippage?
Slippage Protection
Software update
Is Speed Fast News or Scalping or HFT supported?
What is SSL Broker or Extended Authentication?
How to Start Your Free Trial?
What Happens if Stop Loss or Take Profit on Master Is Triggered but Not on Slave?
Does Stopout on Master Position Closed?
Subscription Video
How to Add Symbols on Symbol Filter: Blacklist or Whitelist?
How to Set Symbol Mapping?
Supported Symbols available Futures, Volatility, Crypto, Forex CFD
What is Symbols Settings?
Broker Technologies Supported
Telegram Trades Support
Ticket Response Time
Trade Speed or Latency
Timezone in Cockpit
Topfx Channel Is Blocked
Does Trade Copier Identify Cent Account?
Trade-copier Solutions Information
Reliability of our Trade copier
Trade on Mobile Phone
How to Check Trade Order History?
Where to Find Master Ticket Trade?
TradeStation Support
Will I See the Trade History Before Adding Account in Cockpit?
TradingView Supported
Is Tradovate supported?
How Trailing Stop Works?
How to Get Started?
How to Start? Video Tutorial
Unlimited Masters and Slaves
Update SL and TP
How to Update Credit Card Details?
How to Verify if Broker Is Registered?
How to Withdraw Profits?
Working Hours
Wrong Credentials Cockpit
Wrong Server Name
Xone Trader Support
Zulutrade Support
Discount or Coupon Code Request
Is TradeLocker supported?
How to start as a Signal Provider?
My Profile
Get promo code - 30%
MatchTrader or TradeLocker are supported?
Is DXtrade Trade Copier supported?
DXtrade Trade Copier - Blocked API (FTMO, MyFundedFX, InstantFunding)
How to set Copy Master Max Slippage - Copy Settings?
Wait For Price Improvement (pips) - Copy Settings
Offset SL/TP - Copy Settings
Offset Pending Price - Copy Settings
Auto Offset Pending/SL/TP or relative - Copy Settings
Copy Trade Comment - Copy Settings
Amend Trade Comment - Copy Settings
Copy Market/Pending Only - Copy Settings
Fixed Lot Definition
How to Add Your Fortex Account
Account Protection Type
How to Activate Alerts?